Refund Policy

There are no online returns or refunds of online credit card payments. To inquire about a return or a refund, please contact The Niles Company’s switchboard at 877-877-4537 for more information.

Privacy Policy

The Niles Company, Inc is committed to providing appropriate protection for information that is collected from customers and visitors to this Web site. This Privacy Statement describes The Niles Company, Inc's general principles for the collection and use of this information. The Niles Company, Inc. may update this privacy policy from time to time.

The Niles Company, Inc. is committed to protecting our customers' privacy. The information we collect is only used to process orders, service our customers, and meet legal and regulatory requirements.

The Niles Company, Inc. does not share, disclose or sell any personally identifiable information collected at this site with other companies, except to process your orders or by express authorization. Such information may be used to identify you within The Niles Company, Inc. or vendor systems.

The Niles Company, Inc. may use your email address to contact you if we have questions about your order(s) or about the services we may provide to you. The Niles Company, Inc. may also use your email address to notify you about new service offerings or other information.

The Niles Company, Inc. may share personally identifiable information with law enforcement or other entities as required by law or as we reasonably determine to be necessary to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud, to adhere to regulations or court order, or to enforce our web site terms of use.

The Niles Company, Inc. uses security techniques to protect customers' personal information. When you are paying online, your personal and credit card information is encrypted to a secure server.

The Niles Company, Inc. server recognizes the domain names and pages that you visit. This data is gathered for quality control and for the improvement of our site. Additionally, such information (e.g. surveys, registration pages, websites, email addresses) is collected to respond to your inquiries.

The Niles Company, Inc. is not responsible for the privacy practices of any other web site found via link from this web site. Please review the privacy practices of these linked web sites before submitting any personal information.

If you believe that someone has improperly used personally identifiable information about you, please contact us immediately at (617) 221 - 1000

We reserve the right to change our data practices from time to time.